Best Western Nairobi Upper Hill

I booked this property on a whim as I needed a confirmed booking to register for my ETA to enter Kenya. It looked clean and simple and I thought it would do the job. It did so, and much beyond. From the beginning the staff were exceptionally friendly and a pleasure to interact with. My room was clean and of good size so I could move around comfortably. The windows were new and sealed shut keeping out any unwanted noise, however when opened they also had screens allowing for a nice breeze to enter the room WITHOUT mosquitoes! The shower was large and hot and the water pressure was good. Breakfast was included and was a delight. A full fresh buffet with anything from yogurt and musli to eggs and potatoes on the menu. Wifi is free and worked well. The location of the hotel is also a close distance to the centrum (it took me about 20 minutes to walk), allowing me to briefly explore the city with the short time I had. I would certainly return to this hotel and would recommend it to anyone needing a place to stay in Nairobi.

We stayed at Best Western Nairobi Upper Hill for 3 nights and the whole experience was an absolute 5 star. The rooms were so comfortable and with all necessary amenities. The hotel is absolutely beautiful, with a pool and a big garden where you can relax and have a drink/meal. The breakfast is buffet, high quality and plentiful. The highlight of the stay though was the amazing service from the helpful and super polite staff. Particularly John was always helpful and so attentive, he made our stay even more pleasant. I 100% recommend this hotel and will stay here again if I come back to Nairobi.

The staff are so lovely, very helpful and do what they can to accommodate your requests. Rooms are comfortable. Food is good although service can be slow. Being able to use the pool at the Fairview was an added bonus.

The friendliness of the staff. Their kindness was lovely to wake up to in the morning. The bed was very comfortable, food was very good.

I absolutely loved my stay at Best Western Upper Hill. The staff is the best - they're incredibly sweet, welcoming, hospitable and do all they can to make the most out of your stay. Any ask is possible and is welcomed with a smile. The rooms are good, very clean, and the restaurant and swimming facilities of the neighbouring Fairview are a major plus. Loved it, good value for money, would definitely come back!